Teaching Thursday: Setting up Etsy shop policies

Porch/Pooch Policy at Powells

Porch/Pooch Policy at Powells (Photo credit: Terry Bain)

So you’ve got your Etsy shop all set up, and you’ve even listed a few items. Now what? Well, one of the most important tasks that a new Etsy shop owner forgets is the policies. Wait, you’re thinking, policies!? I need to know what my shop policies are? I haven’t even made a sale yet! How do I know how I’ll handle a refund?

When I was a new shop owner, I remember thinking all those things. But I bit the bullet and wrote the policies, and you should, too.

Why? Because buyers don’t want to buy from shops that don’t have policies. They want to know that you are a serious seller, that you will send them the item they purchase, and if they don’t like it, there’s a way to handle that with you.

So how do you write policies? Go to Your Shop and click Info & Appearance and then the Policies tab. Then, draft some policies, being sure to follow all the Etsy Do’s and Don’ts. (There’s a link on the Policies tab.) Read the policies a couple times and make sure all your spelling & grammar are correct. Then go ahead and save them with the button at the bottom of the page. You’re all set!

What should go into your policies? Etsy gives you sections to complete, you should have something in all of them. Make sure you cover:

  • which payment methods you accept
  • do you offer refunds? Under what circumstances and how does a buyer request one?
  • do you exchange items? How is shipping handled?
  • will you take a custom order?
  • will you ship to foreign countries? If you do, be sure and mention that all customs duties are the responsibility of the buyer and you will not mark items as a gift (doing so can result in jail time and huge fines for U.S. sellers).

And of course, I am not a lawyer or an accountant, so be sure and consult yours if you have legal or accounting questions.

 

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2 Comments

  1. This is useful. I keep considering an Etsy shop, so all advice is very welcome. Thanks.

    Reply
    • You’re welcome! Be sure and check out the Etsy DListers blog ( ) — we are an Etsy team for new Etsy sellers & very supportive. (I’m the captain {person in charge.})

      Reply

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